The banking sector of Uzbekistan in 2025-2026 is undergoing one of the most active stages of transformation in recent years. The growth of lending, the development of digital services, the increase in online loans, and the intensification of competition between banks have necessitated a revision of approaches to risk management and debt management. Changes are particularly noticeable in Tashkent, where the country's largest banks, fintech companies, processing centers, and organizations working in the field of collection and banking outsourcing are concentrated. Against this backdrop, demand for services for banking organizations has increased significantly: from soft collection and credit portfolio auditing to debt redemption and comprehensive banking consulting. Today, only internal collection departments are no longer sufficient for banks. Financial organizations are increasingly attracting external contractors who specialize in recovery, process digitalization, problem debt support, and NPL portfolio management. <h2>How the Banking Services Market in Uzbekistan Has Changed</h2> Over the last two years, Uzbekistan's banks have faced several serious challenges at once: ● the growth of consumer lending volumes; ● an increase in overdue debt; ● the need to automate processes; ● increasing requirements for compliance and risk management; ● this is due to increased competition between banks and the fintech sector. As a result, many financial organizations have begun actively implementing external recovery and outsourcing models. The following have become particularly in demand: ● soft collection; ● hard collection; ● banking consulting; ● audit of loan portfolios; ● purchasing debts; ● digitalization of banks; ● cessation accompaniment; ● financial services for banks. A full-fledged market for B2B services for banks is being formed in Tashkent, where specialized recovery companies and technological contractors are starting to play a key role. <h2>Services for banking organizations: what is included in modern support</h2> Previously, services for banks were limited to legal support and auditing. Now the range of tasks has expanded significantly. Banks are transferring entire areas of activity to external contractors to reduce costs and increase operational efficiency. Modern services for banking organizations include: ● Effortless collection and work with early overdue payments ● Hard collection and support of complex debts ● Audit of credit portfolios ● Analysis and Risk Assessment ● Borrower Verification and Anti-Fraud ● Automation of recovery processes ● Judicial support for recovery ● Purchase of problem debt Outsourcing is particularly actively developing in the retail lending segment, where banks strive to reduce the burden on internal recovery teams. In Tashkent, many financial organizations also transfer the processing of problem assets, field collection, and legal recovery to contractors. This allows for a faster response to rising overdue payments and more effective management of the loan portfolio. <h2>B2B services for banks: why the market is growing rapidly</h2> The B2B services segment for banks in Uzbekistan continues to expand actively. The reason is simple: internal banking structures are not always able to quickly adapt to the increase in debt volumes and the complication of recovery processes. Banks are increasingly looking for partners who can provide: ● flexible recovery models; ● collection automation; ● AI analytics; ● reduction of operating expenses; ● management of NPLs; ● provide legal support. Today, B2B services for banks cover not only collection but also technological infrastructure. Many financial organizations are implementing AI scoring, predictive analytics, digital debtors' offices, and automated communication systems. According to <a href="https://www.mckinsey.com/industries/financial-services/our-insights">McKinsey</a>, banks worldwide are increasingly investing in digital recovery and automation, as traditional collection methods are becoming less effective and more costly. For Tashkent banks, this is especially relevant due to the growth of online lending and the increase in the number of remote clients. <h2>Banking consulting: new challenges for the financial sector</h2> Banking consulting in Uzbekistan has ceased to be limited to legal and financial matters. Today, banks turn to consultants to solve more complex tasks: ● optimization of recovery processes; ● management of problematic debts; ● digitalization of banks; ● assessment of collection effectiveness; ● analysis of credit risks; ● methods for constructing recovery models. Consulting in the field of NPL management is particularly in demand. Banks strive to reduce overdue payments without significantly increasing internal expenses. The audit of recovery processes is becoming an important direction. Specialists analyze: ● recovery speed; ● recovery rate; ● communication efficiency; ● portfolio structure; ● segmentation of debtors; ● the quality of scoring models. For large banks in Tashkent and other cities of Uzbekistan, the implementation of AI-driven recovery, which allows for forecasting debt repayment probabilities and automatically selecting the most effective scenario for customer interaction, is becoming increasingly relevant. <h2>Financial services for banks and risk management</h2> Modern financial services for banks are increasingly linked to credit risk management and portfolio quality. This is especially important against the backdrop of rapid growth in consumer lending. Banks actively invest in: ● stress testing; ● PD/LGD models; ● portfolio analytics; ● fraud detection; ● analysis of behavioral data; ● evaluation of recoverability. Special attention is paid to the audit of loan portfolios. This is one of the key tools for assessing bank stability and borrower quality. <h3>What does the audit of credit portfolios include</h3>The audit of the loan portfolio helps the bank identify weak areas and identify potential problems in advance. It usually includes: Analysis direction NPL Analysis Vintage analysis Recovery analytics PD/LGD models Portfolio segmentation What's graded Overdue debt Borrowers' behavior Effectiveness of recovery Probability of default Portfolio segmentation Purpose Risk reduction Assessment of issuance quality Increasing recoverability Improving risk models Strategy optimization In Tashkent, such inspections are becoming a regular practice for banks operating in the retail and SME segments. <h2>Soft collection and soft collection: how banks work with early overdue payments</h2> Soft collection is pre-trial work with a client aimed at voluntary debt repayment without harsh pressure. In Uzbekistan, soft collection is actively developing due to several factors: ● growth in remote lending; ● the need to maintain customer loyalty; ● increasing competition between banks; ● strengthening control over reputational risks. The modern soft collection is already practically entirely tied to digital technologies. Tashkent banks use: ● SMS notifications; ● Telegram-communications; ● voice bots; ● AI call center; ● IVR systems; ● automatic recovery scenarios. Soft collection is used in Uzbek banks to recover debts early without judicial pressure. Tashkent banks are actively implementing AI-communications, automatic reminders, and digital collection systems to reduce overdue payments, increase recoverability, and maintain customer loyalty. When set up correctly, soft collection allows for a significant reduction in the transition of debt to more difficult recovery stages. <h2>Hard collection: working with complex debts</h2> If soft collection does not yield results, banks switch to hard collection. This stage includes stricter collection methods and working with problematic cases. Hard collection is used in cases where: ● long-term delay; ● refusal to communicate; ● corporate debts; ● problematic loanwords; ● complex legal proceedings. Within the framework of hard collection, the following are performed: ● Analysis of the debtor's assets ● Review Provisioning ● Reorganization negotiations ● Judicial escort ● Work with enforcement proceedings ● Control over debt repayment ● Share Interaction with collateral assets ● MBV Recovery monitoring Corporate debts and SME sector debt are considered particularly difficult in Uzbekistan. Here, recovery companies require not only legal expertise but also a deep understanding of the business's financial condition. You can learn more about approaches to debt collection and support on the <a href="https://spectrumcollection.uz/en/our-services">Spectrum Collection services</a> page, where solutions for banks and financial institutions are presented. <h2>Debt Purchase and Problem Debt Market</h2> The debt purchase market in Uzbekistan is gradually becoming one of the fastest-growing areas in the banking sector. The reasons for the growth are obvious: ● NPL increase; ● pressure on bank reserves; ● the need to clear the balance; ● an increase in collection expenses. Banks are increasingly viewing the sale of problematic portfolios as a tool for financial optimization. Most in demand: ● retail NPLs; ● micro-loans; ● corporate debts; ● SME debt; ● secured loans. The purchase of accounts receivable is also actively developing among companies operating in the fields of trade, logistics, and construction. <h2>Buying a legal entity's debt</h2> Buying a legal entity's debt requires a more complex analysis than working with retail portfolios. Here are the important things: ● the financial condition of the company; ● availability of assets; ● structure of obligations; ● judicial risks; ● ensure the quality of provision. Before acquiring debt obligations, a due diligence is conducted, including a verification of recoverability and recovery probability. In Tashkent, transactions related to: ● industrial assets; ● trade chains; ● construction projects; ● export-import contracts. <h2>Redemption of debt under a cession agreement</h2> Cession is becoming one of the most in-demand tools for managing problematic debt. The essence of a cession agreement lies in transferring the right of claim to a third party. This allows banks to: ● reduce NPLs more quickly; ● reduce operating expenses; ● unload the balance sheet; ● accelerate recovery. Debt redemption under a cession agreement is particularly common: ● retail lending; ● SME lending; ● in the microfinance sector; ● corporate recovery. The cession allows Uzbek banks to quickly transfer problematic debts to third parties to reduce the burden on the balance sheet. In Tashkent, debt redemption transactions are particularly popular in the segments of retail lending, SME lending, and corporate liabilities. At the same time, the key factors for success remain the legal purity of the transaction and the correct assessment of the portfolio. <h2>Agent Reward in collection</h2> The success fee model is gradually dominating the recovery market in Uzbekistan. Banks are increasingly choosing to pay for the result rather than the contractor's fixed work. The amount of agent remuneration depends on: ● the term of the overdue payment; ● the complexity of the case; ● type of debt; ● the size of the portfolio; ● the availability of collateral; ● the probability of recovery. In hard collection, commissions are usually higher than in soft collection, as the work requires more resources and legal support. Many banks in Tashkent are also implementing KPI-based contracts, where the payment amount is directly dependent on the recovery rate and debt repayment speed. <h2>Digitalization of banks and development of AI collection</h2> The digitalization of banks remains the primary driver for the development of Uzbekistan's financial sector. Banks are actively automating: ● recovery; ● scoring; ● anti-fraud; ● customer communications; ● portfolio analysis; ● recover the debt. Most in-demand technologies: ● AI scoring; ● predictive analytics; ● CRM automation; ● BI dashboards; ● voice bots; ● digital collection platforms. According to <a href="https://www.worldbank.org/ext/en/topic/financial-sector">World Bank</a> information, the development of digital financial services and the automation of processes are becoming key factors for the stability of the banking sector in developing countries. For Uzbek banks, this is especially important given the rapid growth in the number of digital clients. Companies operating in the recovery and collection sector are also actively implementing AI-driven recovery models. For example, the <a href="https://spectrumcollection.uz/en">Spectrum Collection</a> website offers solutions related to debt management, analytics, and banking services. <h2>How a bank should choose a contractor for recovery and recovery</h2> When choosing a recovery partner, banks pay attention not only to the cost of services but also to technological infrastructure, compliance, and experience in dealing with problematic debt. Before concluding the contract, it is recommended to verify: ● Experience in the banking sector ● Share Recovery expertise ● To the Legal Team ● Availability of AI tools ● Key SLAs and KPIs ● The company's reputation ● Data Protection ● Financial stability of the contractor It is especially important to consider the specifics of the Uzbek market, where many cases require a deep understanding of local legislation and the specifics of enforcement proceedings. Information regarding the company's approaches to debt management and financial institutions can be found <a href="https://spectrumcollection.uz/en/about">in the Spectrum Collection</a> section. <h2>What awaits the banking services market in Uzbekistan next</h2> In the coming years, the services market for banks will continue to grow actively. The main drivers will remain: ● digitalization of banks; ● developing an AI collection; ● growth of outsourcing; ● increase in NPL volumes; ● automation of recovery; ● development of the cession market; ● strengthening analytics and risk models. The highest potential in Tashkent will be held by companies combining: ● financial expertise; ● legal support; ● IT infrastructure; ● ensuring the automation of recovery; ● analytics and AI. For banks, this is becoming not just a way to reduce costs, but a full-fledged tool for increasing stability and operational efficiency in Uzbekistan's rapidly changing financial market.

Services for banks in Tashkent and Uzbekistan: soft and hard collection, portfolio audit, cession, debt purchase, and digitalization of banking processes.

Services for banks in Tashkent - collection, consulting, and digitalization