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Monitoring the level of overdue debt at the early stages includes early and effective response and taking appropriate measures by us to changes in the duration of arrears of debtors (for example, the transition from the stage of 1 – 30 days of delay to 31 – 60) transferred to us for work
At this stage of management, it is important to have the appropriate know-how and ready-made solutions (scoring, predictive calling), taking into account the specifics of contact with the debtor, depending on the degree of its complexity. Therefore, it is important to establish cooperation with a business partner who has the appropriate tools and process approach.
We
Monitor the level of overdue debt using the technologies of our Contact Center. The main goal here is the repayment of overdue debt by the debtor at an early stage and its return to the status of overdue. The fact that at this stage, with a properly structured process, the effectiveness of establishing contact with the client is close to 100% which is crucial
The fact that at this stage, with a properly structured process, the effectiveness of establishing contact with the client is close to 100% which is crucial
Tools used:
● Calls
● Audio messages
● Text messages (SMS)
● Individual requests (letters) for making repayments.
Other types of activities
Pre-trial settlement of debt
NPL
Portfolio
Analysis
Legal support of debt collection